Your Questions, Answered
Find answers to our most frequently asked questions.
Find answers realted to your orders & shipping
Orders & Shipping
Where does Eleven Label ship?
We proudly ship to customers worldwide. Shipping availability and delivery options for your location will be displayed during checkout.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your destination and selected shipping method. Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Can I track my order?
Yes. As soon as your order has been shipped, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Do I have to pay customs duties or import taxes?
Some orders may be subject to customs duties, taxes, or import fees determined by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Find answers about the return procedure
Returns & Exchanges
Can I return or exchange my order?
Yes. We accept returns and exchanges in accordance with our Returns & Exchanges Policy. Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Please refer to our Returns Policy for complete details.
Can I change or cancel my order after placing it?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact our Customer Care team as soon as possible after placing your order. Once an order has been dispatched, changes or cancellations may no longer be possible.
Find answers for the product details
Products & Sizing
What size should I order?
Each product page includes a detailed size guide to help you find your ideal fit. If you're between sizes or need additional guidance, our Customer Care team will be happy to assist you.
How can I care for my garments?
To preserve the quality and longevity of your garments, please follow the care instructions provided on the product label and within the product description. Proper care will help maintain the fabric, fit, and finish of each piece.
Find answers about the payments & support
Payments & Support
What payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, as well as other payment options available at checkout depending on your country or region.
How can I contact Eleven Label?
If you have any questions about your order, products, or shopping experience, we're here to help. Simply visit our Contact page and submit your enquiry. Our Customer Care team will respond as soon as possible during business hours.