Shipping Policy

At Eleven Label, we are committed to delivering your order with the same level of care and attention that goes into every piece we create. We proudly ship worldwide, bringing our collections to customers across the globe.

Order Processing

All orders are processed within 1–3 business days. During new collection launches, promotional events, or periods of high demand, processing times may be slightly extended. If this occurs, we will keep you informed via email.

Orders are processed Monday through Friday, excluding public holidays.

Shipping Destinations

We currently ship to most countries worldwide. If shipping is unavailable to your location at checkout, please contact our Customer Care team for assistance.

Estimated Delivery Times

Delivery times vary depending on your destination and the shipping method selected at checkout.

• Europe: 3–7 business days
• United Kingdom: 4–8 business days
• North America: 5–10 business days
• Australia & New Zealand: 6–12 business days
• Rest of the World: 7–15 business days

Please note that these are estimated delivery times and may vary due to customs processing, local courier services, or unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your destination and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

We recommend checking with your local customs office before placing your order if you are unsure about potential import charges.

Delivery Delays

While we work with trusted shipping partners to ensure timely delivery, delays may occasionally occur due to customs inspections, weather conditions, carrier disruptions, or other factors beyond our control.

We appreciate your patience and understanding should any unexpected delays arise.

Incorrect Shipping Information

Please ensure your shipping information is accurate before completing your purchase. Eleven Label cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact our Customer Care team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Questions

If you have any questions regarding shipping or your order, our Customer Care team is always happy to assist. Please reach out through our Contact page, and we'll respond as soon as possible.